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Common problems and solutions

Questions or issues that you may encounter when working with ArcGIS Velocity are listed, and solutions are suggested. If you don't find the problem you're looking for, you can also search for articles on the Esri Support center website.

How do I restart Velocity services

Velocity is powered by the following services:

  • ArcGIS Velocity Enterprise Control Plane

  • ArcGIS Velocity Enterprise Feeds

  • ArcGIS Velocity Enterprise Gateway

  • ArcGIS Velocity Enterprise Metrics

  • ArcGIS Velocity Enterprise Real-Time Analytics

  • ArcGIS Velocity Enterprise Stream Server

After importing the certificates in the Velocity Administrative directory and configuring Velocity to use them, perform the following steps to stop and start the Velocity services.

  1. Open Services from the Search menu.

  2. To stop the services, find each of the services, right-click, and choose Stop.

  3. To start the services after stopping, find each of the services, right-click, and choose Start.

  1. Start a terminal session as the root user.

  2. Type the following command to stop running Velocity services.

    sudo systemctl stop ArcGISVelocityControlPlane.service ArcGISVelocityFeed.service ArcGISVelocityGateway.service ArcGISVelocityMetrics.service ArcGISVelocityRealtimeAnalytic.service ArcGISVelocityStreamServer.service

  3. Type the following command to restart the Velocity services that failed during the stop process.

    sudo systemctl reset-failed ArcGISVelocityControlPlane.service ArcGISVelocityGateway.service

  4. Type the following command to start the Velocity services.

       sudo systemctl start ArcGISVelocityControlPlane.service ArcGISVelocityFeed.service ArcGISVelocityGateway.service ArcGISVelocityMetrics.service ArcGISVelocityRealtimeAnalytic.service ArcGISVelocityStreamServer.service

  5. Type the following command to verify the status of the services.

    sudo systemctl status ArcGISVelocityControlPlane.service ArcGISVelocityFeed.service ArcGISVelocityGateway.service ArcGISVelocityMetrics.service ArcGISVelocityRealtimeAnalytic.service ArcGISVelocityStreamServer.service